At Porus, we want you to love your purchase. If you are not completely satisfied with your order, we’re here to help. ⸻ 1. Eligibility for Returns
We accept returns within 7-8 days of delivery, provided:
• Items are unused, unwashed, and in their original condition
• Items are in the original packaging with all tags attached
• You have proof of purchase (receipt or order confirmation)
⸻ 2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
• Worn or damaged items
• Clearance or final sale items
• Gift cards
⸻ 3. Process for Returns
1. Contact us at porusstyle@gmail.com with your order number and reason for return.
2. We’ll provide return instructions and the shipping address.
3. Ship the item back to us in secure packaging.
Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.
⸻ 4. Refunds
• Once we receive your returned item and confirm it meets our return criteria, we will process your refund within [7-8 business days].
• Refunds will be issued to your original payment method.
• Shipping costs are non-refundable (unless the return is due to our error).
⸻ 5. Exchanges
If you need a different size or color, we recommend requesting an exchange within [7-8 days] of delivery. Exchanges are subject to product availability.
⸻ 6. Damaged or Incorrect Items
If you receive a damaged or wrong item, contact us within [7-8 days] of delivery. We will cover return shipping costs and send you a replacement at no additional charge.
⸻ Contact Us
Porus
Email: porusstyle@gmail.com
Phone: 6049064810